We live in a digital world where we are used to having access to information immediately and at any time of the day or night. Families are accustomed to this way of life and would much rather send and track payments online, then to write out a check. As children are being picked up after school, staff need to know who the approved pickup persons are immediately. They don’t have time to shuffle through paperwork to find the answers. How exactly does a family portal address these needs and make life easier?
Eleyo’s family portal is an online account that families create when they register their child for care or enrichment courses. Important information that is provided at registration is stored in the family portal. This information includes, current and future registrations, emergency contacts, and authorized pick-up persons as well as payment information including invoices and receipts.
REASON 1: PARENTS PROVIDE INFORMATION ONLINE INSTEAD OF ON PAPER
Eleyo’s family portal empowers parents to take a self-service approach to account management. Parents can make changes online at any time of day. They can add emergency contacts or authorized pick-up persons. Parents can also request contract schedule changes which staff can approve before the change takes effect. Best of all, with parents entering all the required information through the portal, it reduces manual data entry, helps eliminate errors, and ensures programs have the most accurate information on participating families – saving programs time and money.
REASON 2: STAFF CAN ELECTRONICALLY TRACK UPDATES AND CHANGES MADE BY FAMILIES
When a parent makes a change to any emergency or contact information in Eleyo’s family portal, the information is synced within the administrative side. Site staff can view any changes made to emergency contacts, allergies, and approved pickup persons. Staff can also track when the invoice was electronically delivered, if the parent opened the email, and when the parent made the payment. There is no digging through paperwork or needing to search separate accounting software. All the information is safely kept within Eleyo for staff’s immediate access.
REASON 3: BETTER COMMUNICATION
The family portal is immediate communication between the parents and program staff, providing accurate up to the minute information. When issues do arise, there is a digital trail to follow. Staff can follow that trail and direct parents to view the information within their family portal.
Using Eleyo’s family portal allows both parents and staff to see the same information. Having this access makes for smoother conversations regarding billing and more visibility to a child’s safety information. Make life easier for you and your staff – contact Eleyo for a demo.
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