Keeping Parents Happy | Improving Customer Satisfaction in Child Care

– October 18, 2017

Child Care, smartphone, Parents, Registration Software, scheduling, schools, Program Management, before and after school program, eleyo, building relationships, family portal, online registration

Most staff members decided to be in childcare or teaching because they love working with kids. How can you keep parents happy while also  focusing more on why you chose this field in the first place; the kids?

In the years Eleyo has been working with school districts, Eleyo has found that the majority of tough conversations are typically around payments and invoicing. To help school districts, Eleyo developed tools to help districts navigate these tough conversations.

Eleyo's Family Portal Image

Eleyo’s Family Portal is mobile friendly and provides the 24/7 access to family accounts that parents are looking for. Staff members can direct parents to the Family Portal where they can:

  • Register children for child care
  • Request schedule changes for existing child care
  • Update emergency contacts, allergies, and approved pickups
  • Manage payments online, view and print receipts and child care tax statements

Learn more about Eleyo's Child Care Software

The whole program management solution. With Eleyo, everything you need to run your before and after school child care is at your and your staff’s fingertips. Anything that happens in the Family Portal is communicated immediately with your Eleyo program management software.

  • Staff can log in to Eleyo to review and approve new child care contracts and schedule change requests.
  • View emergency contacts, approved pickups, and allergies.
  • Track who made or requested a change and when the change was made.
  • View when payment is due and when it was made and by whom, as well as the payment method.

 See what school districts are saying about Eleyo

Providing the right tools will make communicating easier for both the parents and your staff. To learn more about the tools that Eleyo offers, please contact us today for a demo.

 

cta-email-demo.jpg

 

About The Author

Eleyo