Spotlight on Eleyo's support team

– November 3, 2016

Community Education, Support, Customer testimonials

Do you know what makes great community education software excellent? An AWESOME software support team!

At Eleyo, our customers are so important to us that we scour the earth looking for just the right people to support our software and our customers. The qualities our Software Support Team members must have are:

  • Customer Focused
  • Passionate about helping people
  • Pleasant on the phone
  • Great written communication skills
  • Knowledgeable about supporting community ed software, especially ours

Don’t just take my word for it, hear what our customers say:

“Someone gets back to me quickly and it seems as though they actually look into the problem and try to solve it.”- Amy Skare, Stillwater School District 

“Of course the product is great, but behind that all it's about your people working behind the scenes in Technical Support. They are an incredible asset and our experience with them is second to none.” -Dawn Turnblad, Centennial School District 

“Whenever I call customer support is very friendly, and easy to work with.” -Taylor Abraham, Moorhead School District 

“Actually get a live person and if they don't know they find the answer within a day.” -Lisa Becker, St. Michael-Albertville School District

Are you a customer with a great experience to share? We'd love to hear from you! Email us at support@eleyo.com. 

 

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Joe Hickey

About The Author

Joe Hickey

Joe is the Business Development Manager at Eleyo. Joe comes to Eleyo with a background in solving problems and helping companies succeed. He’s passionate about helping others and building strong relationships with his customers. He also is an expert in school software and community education management. When he’s not in the office, you can find him on the golf course or hockey rink, depending on the season.